Vitalbet eSports Review
Vitalbet.com is one of the newer online casino and sportsbook sites. The company was founded in 2015 and licensed in Curacao, and it boasts the support of majority owner and boxing legend Manny Pacquiao. Vitalbet is owned by Galaxy 88 Ltd, located at 3 Rotterdam Drive, London, United Kingdom, E14 3JA. The site is also associated with iGaming company Ultraplay, and their site is powered by Ultraplay software.
Vitalbet offers a wide selection of games, but the site is especially known for its eSports offerings. When it comes to the social media, the betting platform is present on YouTube and Twitter.
Despite its good reputation and association with Pacquiao, Vitalbet has been getting a lot of negative attention due to inconsistent customer service and claims that the site cancels winning bets. Customers have also complained of their accounts being locked during disputes.
eSports Betting Experience on Vitalbet.com
Vitalbet offers a robust set of eSports and daily eSports betting, including live betting on the direct streaming from the events. The eSports available for betting on the website are:
- Counterstrike
- Dota2
- League of Legends
- Hearthstone
- Heroes of the Storm
- Starcraft
Although Vitalbet is widely recognized for its offering of the best variety of odds for eSports betting, it has restrictions for players from certain countries. US players, for example, are not allowed to gamble with fiat currency, but they can use Bitcoin to gamble on the site. Other restricted countries listed in the terms and conditions include Bulgaria, Spain, Portugal, and Hong Kong.
The software powering Vitalbet is well-known UltraPlay. This software is also used by Bit777 Casino and Peerbet. HTML5 is used for games, which typically load faster than their Flash equivalent. The interface is user-friendly and the pages load quickly, allowing users to get a fast and streamlined experience.
Vitalbet accepts Bitcoin, along with the following currencies:
- Euro
- US Dollar
- British Pound
- Russian Rouble
- Turkish Lira
- Canadian Dollar
- Chinese Yuan
There are specific rules that apply to the Bitcoin gambling, though. Deposits and withdrawals can be made through a variety of methods, including the following:
- Neteller
- QIWI Wallet
- Skrill
- Inpay
- Visa
- Mastercard
Deposits and withdrawals can be made using the option on the upper right of the page, once the user is logged in. For BTC, there is a 0.001 minimum deposit and no upper limit. Withdrawal limits for Bitcoin haven’t displayed anywhere on the site, but as a point of comparison, withdrawal for Skrill and Neteller is 25 Euros minimum and 10,000 Euros maximum per transaction.
Betting Bonuses
Vitalbet has some bonuses available, but they are related to gambling with fiat. The betting platform offers the following bonuses:
- First Deposit Bonus: The 100% first deposit bonus is awarded if users deposit 10 USD/EUR or more into their account. The bonus is credited on the first qualifying bet of 10 to 50 USD/EUR with greater than 2.00 odds. The bonus can’t be used by bitcoin players, those using duplicate currency, or players from Serbia, Romania, Macedonia, Croatia, Montenegro, Bulgaria, Greece, Albania, or Bosnia and Herzegovina.
- VIP Deposit Bonus: The management gives this bonus in certain situations. To clear the bonus’s rollover requirement, players have to rollover five times the deposit plus the bonus for greater than 2.00 odds if the bonus is 50%, and ten times the deposit plus the bonus for greater than 2.00 odds if the bonus is 100%. Ten times deposit plus bonus is the rollover requirement for casino play.
Unfortunately, bonuses are not available for Bitcoin users or users from certain countries. Here you can find further details on what to expect with bonuses.
Security and Anonymity on Vitalbet
Vitalbet claims to provide 100% accurate odds, but there are no any proofs. The site also guarantees secure and confidential payments, security of personal information collected, and safe data storage. The company prides that their data storage is better than the industry standard, although, again, there is no way for a user to verify this. The casino is regulated and licensed by the Government of Curacao (license #365/JAZ), which is another minus, as the Curacao authorities tend not to check the gambling software or the casino’s finances.
As far as anonymity goes, Vitalbet leaves much to be desired. The registration form asks for more personal information than most other betting sites. To sign up on Vitalbet, users have to provide the standard username/password/email combo, along with other details such as birthdate, first name, last name, currency, phone number, and address – with the city, state, province, country, and postal code listed.Users must click to confirm they are over 18 and agree to the site’s rules and the company’s privacy policy. Unfortunately, this box also opts the user in to receive email promotions from Vitalbet.com, which is inconvenient if the user prefers not to receive this type of promotional material.
Besides that, the platform requires identity verification, similar to those seen on Bitcoin exchanges. More information about the requirements for identity verification are available here.
The website wasn’t hacked in the past and it offers two-factor authentication for the protection of personal accounts.
Customer Service
Vitalbet’s customer service is available 24/7. Customers can reach support staff through email, chat, and phone. Chat is likely the least helpful option of the three. There are some reports that the chat is not always available. Plus, since chat is structured as a chat room, rather than a one-on-one conversation with the support representative, messages are visible to other users. It’s obvious that this setup is not ideal for privacy or quickly addressing customer concerns. Customers would be better advised to try Vitalbet’s email at support@VitalBet.com or phone at +44 20 3289 2388.
Conclusion
Overall, the casino offers an excellent eSports betting experience, with support for Bitcoin and live betting.
Pros
- Live betting
- Fast loading time for games and site pages, good website design
- Deposit requirement is low
Cons:
- Requires identity verification
- Bitcoin users can’t get bonuses
Vitalbet is a decent eSports betting website, with a wide variety of games and bets. But, if you’re looking to stay anonymous, this isn’t casino for you.
Have you tried Vitalbet.com? Tell us what you think in the comments below.
Go to Vitalbet.com