Pinnacle.com eSports Review

Pinnacle is widely known as a high-volume, high-value online casino, and one of the world’s largest betting sites. The company was founded in 1998 as Pinnacle Sports, but has since been rebranded to Pinnacle. Their popularity is explained in part by the fact that it operates on a low bookmaking margin, leading to better pricing for bettors. Because of Pinnacle’s large customer base, it is able to book at the highest wagering limits in the industry.

Pinnacle is licensed in the following places:

  • Malta (Class II Remote Gaming License MGA/CL2/1069/2015) for sports betting
  • Curacao (License 8048/JAZ2013-013) for sports betting and casino

The company itself is located in the Netherland Antilles, at the following address – Pinnacle Head Office, Ragnarok Corporation N.V., Pletterijweg 43, Willemstad, Curacao. When it comes to social media, Pinnacle has a presence only on Twitter and Facebook.

Although initially known for sports betting, Pinnacle also includes a section devoted to eSports. The site was one of the early adopters of eSports betting, beginning in 2010. Since then, Pinnacle has massively expanded its eSports user base to meet growing demand. The site reached 1 million eSports bets in 2014. As of 2017, Pinnacle’s eSports market has become one of its largest, with around five million bets placed.

As an established site, Pinnacle is considered to be reputable and among the best choices in the online sportsbook industry. User reviews are generally positive and the site is considered to be prompt and reliable in its payments and account support. Reports of suspicious practices are few and far between. The site offers an excellent set of informational guidelines that helps players understand regulations while getting the most out of the platform, including betting resources and strategy, help with the website, and information on the odds. Better yet, there’s a whole section devoted to eSports.

eSports Betting Experience on Pinnacle

Pinnacle offers a range of eSports games, including:
Counterstrike

  • Dota 2
  • Hearthstone
  • Heroes of the Storm
  • League of Legends
  • Starcraft Brood War
  • Street Fighter

The site design and interface are sophisticated and professional, similar in look and feel to a high-quality stock trading website. Also, the users can easily check the latest odds and ample information on upcoming tournaments on the eSports part of the site.

The site runs on Pinnacle’s proprietary software and includes a spread drop-down where bettors can sell and buy points, as well as an option to view account history. The dynamic interface enables players to see live odds moving in real-time, without the need to refresh the page. Those who find the website difficult to learn or navigate can refer to the extensive help resources. This content is easily one of the site’s best features for new players and something that many other online eSports betting sites don’t have in their offer.

Bets can be placed online with a smartphone or tablet via Pinnacle’s mobile betting platform. The mobile platform features a streamlined, modern interface with support for all betting functions.

As a best-in-class online betting platform, Pinnacle supports a wide variety of deposit and withdrawal options. Deposits can be made via credit card (Visa and Mastercard), bank wire transfer, certain debit cards, instant bank transfers, Moneybookers, Neteller, POLi, Przelewy24, Visa Electron, WebMoney, ClickandBuy, and Idebit. For withdrawals users can use:

  • Bank wire transfer
  • InstaDebit
  • Neteller
  • WebMoney
  • Moneybookers

Pinnacle also supports a number of currencies, including USD, CAD, AUD, EUR, MYR, JPY, and more. Although Pinnacle doesn’t accept Bitcoin, players can use Neteller to play with Bitcoins.

Betting Bonuses

Unfortunately, bonuses are not something Pinnacle tends to offer. This may seem like a disadvantage at first, but it’s actually a smart move – by not offering bonuses, Pinnacle is able to offer players the lowest margins in the industry. With Pinnacle’s low margins, players can get higher returns – especially high rollers, who stand to benefit thousands of dollars in some cases. Pinnacle’s low margins make up for its lack of bonuses.

Security and Anonymity at Pinnacle

With its sterling reputation as an established site, it’s no surprise that Pinnacle excels in the security department. The site is fully licensed and known for its prompt payouts. Registered customers are required to offer proof of identification as well as:

  • Residence
  • Name
  • Address
  • Email address
  • Payment account information

Users can only have one account, and accounts are rigorously verified to ensure compliance with the industry standards.

Despite the level of information required to register, player privacy is protected by the company and the verification process ensures that participants meet certain standards. This security benefit helps offset the lack of anonymity with Pinnacle. Unfortunately, due to the lack of anonymity, US players shouldn’t use the website, as they could be punished by anti-gambling law in their country. Also, certain countries are restricted from using the website:

  • France
  • UK
  • Spain
  • Turkey
  • North Korea
  • Singapore
  • Netherlands
  • USA

The website doesn’t offer two-factor authentication and it wasn’t hacked in the past. Their security is great.

Customer Support

Pinnacle’s customer service has its pros and cons: on one hand, it’s professional; on the other hand, there are few options for reaching the support staff. Email and regular mail are an option, and there’s an online form that users can use to get answers to common questions. However, Pinnacle does not offer live chat or phone support. Although the site claims that customer service staff is available 24/7 to answer emails, the response time varies and it can sometimes take over 24 hours. Some users may be unhappy with the lack of a real-time customer support option, especially when so many other online gambling platforms offer it.

Conclusion

Pinnacle is one of the most established and reputable online sportsbooks in existence. It boasts a huge eSports platform with plenty of options for active bettors, fast and reliable payouts, and support for a wide variety of banking options. Users also get the reassurance of dealing with an established and reputable site. Although Pinnacle has a few drawbacks – no live chat, no bonuses, and no direct acceptance of Bitcoin – the pros will likely outweigh the cons for most users.

Pros

  • Best odds in the industry
  • Low margins benefit players
  • Large eSports platform
  • Excellent articles and resources to educate players

Cons

  • No real-time customer support options (email only)
  • Does not directly accept Bitcoin

Have you used Pinnacle for betting on eSports? Tell us what you think in the comments below.

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